Thank you for shopping at Bookllys.
Because our products are digital goods delivered via internet download, we generally offer a no-refund policy. Once an eBook is purchased and the download link is provided, the sale is considered final.
01. Nature of Digital Products
Unlike physical goods, digital items cannot be "returned." Therefore, we do not offer refunds or exchanges for:
02. Specific Exceptions
We want our customers to be satisfied. We may consider a refund or a replacement under these specific circumstances:
- Duplicate Purchase If you accidentally purchased the exact same eBook twice in two separate transactions.
- Corrupted File If the file is proven corrupted and we cannot provide a replacement within 48 hours.
- Non-Delivery If you didn't receive the link within 24 hours (check your Spam folder first).
03. Request Assistance
Ila waqe3 lik ay mouchkil technique f l-download, contactiwni f aqrab waqt (max 7 days) f had l-email:
04. Final Decision
All refund requests are handled on a case-by-case basis. Bookllys reserves the right to refuse a refund request if we detect any signs of fraud, refund abuse, or other manipulative practices.